Covid-19: Due to Covid-19 and the custom nature of Custom Glory Wigs, all payments are non-refundable and credit can not be applied to future purchases, unless arrangements are made with Custom Glory Wigs, this policy is strictly upheld.
Policies & Procedures: With any custom creation, we will work as hard as possible to get the style, color, texture, and look you’ve been dreaming of. However, we can not promise that it will look the same on you as it does on the model. We can guarantee it will be lovely, fabulous, and up to high standards, but there may be some differentiations. As the nature of hair is all up to personal preference, you WILL need to style the unit on your own upon receiving it and make the unit your own! This is very crucial to falling in love with your style.
Processing: 2-3 business days. That time stated is the time your order will ship. When your order is shipped the tracking will be under your PayPal Account or under your PayPal email. Orders shipped outside the United Stated are responsible for custom fees. We are not responsible for any custom fees. Once it leaves the United States we are not responsible for any issues that may arise. Custom Glory Wigs is not responsible for lost or stolen packages due to errors in shipping address inputs. The shipment will be sent to the shipping address on file.
*Any and all Wig units that are not picked up by the customer after being notified of the date of completion will be charged a storage fee of $10.00/month. The storage fee must be paid in full on or before the day of pick up. After sixty days with no communication from the customer all Wig units will return to the Custom Glory Wig stock. The customer would have forfeit his or her purchase. *
Timeline: Standard estimated completion time is 7 -14 business days. If a longer production time is needed I will contact you about the completion date of your new wig unit. Please allow 2-3 days for processing. Production will begin immediately after that. Some Rush options are available at an additional fee. (Contact via email: Customglorywigs@gmail.com).
Shipping: All units are shipped through a shipping company.
Refunds & Exchanges: ALL SALES ARE FINAL! Due to the nature of Custom Glory Wigs products there are no refunds or exchanges – NO EXCEPTIONS. Once the lace is cut and/or the wigs are worn in any way, they are non-refundable. Wigs are custom in nature and cannot be reused by others. Please take your measurements and select options very carefully. I will make your custom wig according to your exact specifications.
Disclaimer: Any unit out of the box will need a little love after the long flight to get to your doorstep. You may have to tweak her just a bit after she arrives at her new home. If you have questions regarding styling, care, making your unit look most natural, reach out to us, seriously! There are tons of tips and tricks to share.
Please note. I am not responsible for a poor fit due to improper measurements, improper alterations by a stylist, improper installs due to alterations of the units, improper care of the unit, tangling, color fade due to wear and tear or product error, misunderstanding of wig wear, misunderstanding of policies and procedures, expectations, incorrect cut done by a stylist resulting in a wig that does not fit.
I am also not responsible for variances in color caused by monitor settings or photographs. I suggest that you take the wig unit to a colorist in your city and have the unit colored to fit you. If you are looking for a very specific look, I would strongly recommend that you set up a free consultation with me to iron out all of the details. If you have an issue, please reach out to us with your concerns.
