Refund policy

Apparel:

Due to the nature of the apparel products and COVID-19, apparel sales are final unless our customer service department made a mistake on sizing.  If there is any discrepancies please contact customer service department via email stating the discrepancy in writing. Our customer service department will contact you after further investigation. Contact customer service department at info@toniirby.com.

Wig Units:

All sales are FINAL.
Due to the nature of the Custom Glory Wig product. NO REFUNDS! NO EXCHANGES! 

Please note. I am not responsible for a poor fit due to improper measurements, improper alterations by a stylist, improper installs due to alterations of the units, improper care of the unit, tangling, color fade due to wear and tear or product error, misunderstanding of wig wear, misunderstanding of policies and procedures, expectations, incorrect cut done by a stylist resulting in a wig that does not fit.

I am also not responsible for variances in color caused by monitor settings or photographs. I suggest that you take the wig unit to a colorist in your city and have the unit colored to fit you. If you are looking for a very specific look, I would strongly recommend that you set up a free consultation with me to iron out all of the details. If you have an issue, please reach out to us with your concerns.